Work orders overview

Work Orders shows every maintenance and housekeeping job in one list, with what it cost and who's getting paid. It pulls tasks from Breezeway and work orders from your PMS, and you can create your own.

Work Orders is turned on per account. If you don't see it in the left navigation, contact support@accountablevr.com.

Where work orders come from

Each work order shows its Source:

• Breezeway: tasks synced from Breezeway.
• PMS: work orders imported from Streamline or Track.
• Accountable: work orders you create with New work order.

Work order statuses

Status	Meaning
Draft	Being worked on. Costs can still change.
Ready	Complete and ready to send to your PMS.
Queued / Processing	Being sent to your PMS.
Synced	Sent to your PMS.
Error	The send failed. Open it to see why.
Closed	Done. No further changes expected.

What's on a work order

Open a work order to see and edit:

• Name, Description, Property, and Department
• Assignee: the team member doing the work
• Payee: who gets paid, used for bill pay and PMS vendor mapping
• Performed on and Scheduled date
• Lines: parts, costs, and labor, with markup
• Attached transactions, bills, and inventory charges
• Receipts and an activity history
• PMS coding fields, such as Track GL account and vendor, Guesty category and vendor, or OwnerRez category

Finding work orders

Search by name, description, or task ID, and filter by status, source, department, or tags such as "Bill to Owner". Save filter combinations you use often with Save current filters and pick them later from Saved searches. Click Export CSV to download the filtered list.

Next steps

• Syncing Breezeway tasks
• Labor, materials, and markup
• Sending work orders to your PMS
• Generating payout bills

Tip: When the same job shows up from two sources, a banner on the work order lists possible duplicates so you can merge them.