Fixing sync errors

When your accounting system or PMS rejects a transaction, its status changes to Failed and Accountable shows why. Most errors are quick to fix.

Find failed transactions

In a review queue, filter by Sync Status = Failed. Hover over or open the transaction's sync status to see the message, for example: "This transaction failed in a previous sync. [reason]. You can try it again, or skip and add it to [system] manually."

Where possible, Accountable shows the destination system's own words, so you see exactly which field it rejected.

Common errors and fixes

Error	Fix
Missing or inactive vendor	Choose a different vendor, or create or reactivate it in your accounting system or PMS.
Missing or inactive account, class, department, or location	Pick an active value. If your system requires a dimension, turn it on in Settings > Integrations > Accounting.
Closed or locked period	See below.
Property not found in PMS	Reimport properties from Properties and choose the property again.
Work order or task not found	Pick an existing work order or task, or create a new one.
Duplicate bill number	Edit the invoice number, or let Accountable shorten long numbers automatically.
Connection error	Reconnect the integration in Settings > Integrations.

After fixing the issue, mark the transaction ready and sync again.

Closed periods

Your accounting system may reject transactions dated in a month you've closed. Accountable doesn't change transaction dates, so you can:

1. Reopen the period in your accounting system, sync, and close it again.
2. Skip the transaction in Accountable and record it manually in the current period.
3. Ask your accountant how they'd like late items handled, and follow that consistently.

To avoid this, sync at least weekly so transactions post before month end.

Skipping instead of fixing

If you'd rather enter a transaction by hand, choose Skip from its status menu. Skipped transactions don't sync. You can Unskip them later.

Bills that fail to sync

When a bill pay invoice fails to sync, the person who created or submitted it gets an email with the reason.

Contacting support

If you see "Sync Error. Please contact support," email support@accountablevr.com with the transaction ID from the transaction's details.

Tip: Errors often come in groups, such as one inactive vendor affecting many transactions. Fix the root cause first, then retry them together.