Housekeeping overview

Housekeeping lists the cleans in a pay period, what each one pays, and whether it's ready to pay. You review the ones that need a person, then pay cleaners from the same list.

Where to find it

In the left navigation, open Payments. Under it you'll see:

• Recipients: everyone you pay through Bill Pay.
• Owners: owner statements and owner payouts. Admins only. See Paying owners from their statements.
• Housekeeping: cleans and cleaner pay.

Housekeeping is available to accounts that can pay cleaners from Track or Breezeway. Until cleaner pay is turned on, the menu shows Set up beside it, and the page shows Set up cleaner pay with a Set up button:

• Track: turn it on in Settings > Integrations > Property Management.
• Breezeway: turn on Pay cleaners from Breezeway housekeeping tasks in Settings > Integrations > Operations.

The tabs

Tab	What it shows
Cleans	The period's cleans, their amounts, reservations and status. Review and pay from here.
Bills	Recent payout runs and the bills they made.
Cleaners	Every cleaner with cleans in the period, what they're owed, who they're paid as, and their rates.
Report	What was paid, checks this period, and cleans with no Breezeway rate.
Settings	Start date, rates, checks before paying, pay defaults, and how cleaner bills are coded.

Pick the pay period

The period picker sits at the top of the page. Choose Last week, This week, Last two weeks, This month, Last month or Custom dates. Every tab uses the same period.

The Cleans tab

Three figures sit at the top:

• To pay: cleans ready to pay, and their total.
• Needs attention: cleans waiting for a person.
• Paid or billed: cleans already on a bill.

Click a figure to filter the list to it.

Each clean has a status:

Status	Meaning
Needs review	A check found something a person should look at.
Held	Not paid until someone releases it.
Ready	Can be paid.
Billed	On a cleaner bill.
Paid	The bill is paid.
Excluded	Left out of pay on purpose.

To act on a clean, tick it and use Approve, Release, Hold, Exclude or Undo. These options show only once a clean is ticked.

Filters

• Status chips: each status, with a count.
• Cleaner, Property and Task type: searchable menus with counts.
• Date by: list cleans by their Finished, Checkout or Scheduled date. Your choice is kept for you. The account default is in Settings.
• Search: property, unit, task or reservation.
• Columns: add the other dates as extra columns.

Filters are kept in the page link, so a shared link opens the same list. Click Clear to reset them.

Two groups are listed apart from the period:

• Earlier unpaid cleans: unpaid cleans from before the period. Click the link under the list to see them, and Back to this period to return.
• Unassigned cleans: cleans nobody is assigned to. Click Show unassigned to add them to the list.

Reservations and stay checks

Each clean's reservation comes from its Breezeway task. The Reservation column shows the code, the stay dates, and its status, such as Confirmed, Canceled or Not found.

Reservations are checked against your PMS. The line under the list says when they were last checked. Click Check now to check again; the list updates in a few minutes.

Checks before paying are set in Settings > Checks before paying:

• Hold cleans with no reservation: off by default. When off, these cleans are paid with a note.
• Never hold these task types: for deep cleans, touch-ups and inspections that often have no stay.
• Days from checkout: a clean further than this from the stay's checkout needs a review.
• Unusual amount: a clean paying more than this many times the cleaner's usual pay for that task needs a review.

Worth a look

Some checks only mark a clean worth a look. Nothing is held. A marked clean shows one short line, such as "Check this one: Same cleaner, same time". Under the figures, the worth a look link filters to them.

You can turn each one on or off under Worth a look in Settings:

Check	What it marks
More turnovers than checkouts	A property with more checkout cleans than stays checking out in the period.
Added after the clean date	A task created in Breezeway more than a day after it was done.
Much quicker than usual	Under 15 minutes and under a quarter of the usual time for that task.
Same cleaner, same time	One cleaner at two properties with times that cross.
Stay canceled after payment	Paid cleans' stays are checked again for 30 days. The Report lists any canceled.
Unusual Breezeway amount	Over 3 times the usual Breezeway amount for that clean type in the last 90 days.

No $0 cleans

A clean with no amount never shows as $0.00. It says No amount with a Set rates link, and it isn't counted in any total. Hover over any amount to see where it came from. See Cleaner rates.

Related articles

• Cleaner rates
• Paying cleaners
• Work orders overview