Paying owners from their statements

The Owners page reads owner statements, shows how each owner was paid, and turns the ones you approve into bills in Bill Pay. Nothing is sent to your PMS or your owners, and nothing is paid until it's approved.

Where to find it

Go to Payments > Owners in the left navigation. Owners is for admins on accounts with Bill Pay.

Where statements come from

Statements come from your PMS, read only, or from a file you upload. The header says where they come from and when they were last checked, for example "Statements from Guesty · checked 12 min ago". Statements are checked when you open the page and once a day. Click Check now to look again.

To change the source, click Settings and choose Statements come from.

Upload statements when your PMS won't share them

Some PMS connections don't share owner statements. When that happens, the page says so and offers Upload statements instead. Clicking it switches the source to uploads and opens the upload.

To upload a file:

1. Click Upload.
2. Choose a CSV or Excel file of owners and amounts.
3. Set the Statement month for rows without a period.
4. Optionally set the Market. It fills {market} in the memo.

The upload check lists any rows it can't use, by their line in the sheet.

Two views

Use the buttons at the top to switch views:

• Statements: how each owner was paid this month. Nothing here pays anyone.
• Pay owners: the payout run, where you review and send owners to Bill Pay.

Until you pay owners from Accountable, the page opens on Statements.

The Statements view

Each row is one owner, with Units, Due to owner, Reserve, PMS status and How paid. A sentence above the list sums up the month.

How paid shows one of:

How paid	Meaning
Paid in Bill Pay	Paid from a bill in Accountable.
In Bill Pay	A bill exists and is waiting to be paid.
Check or ACH	Matched to a check or ACH payment.
Paid in Guesty	Paid through the Guesty owner ledger.
Paid outside	Marked as paid another way.
Not paid	Owed and not paid yet.
Owner owes	The owner has a negative balance.
Nothing due	The statement is $0.

A payment matched on a different amount says different amount under it.

Use the chips to filter: Owed, Not paid, Owner owes, $0 and All. Search finds an owner by name. Click Export to download the month as a CSV.

Check payments

Click Check payments to look for payments that match each owner's statement. Rows update as payments are found.

Match owners to payees in bulk

When owners aren't matched to a payee yet, a card above the list offers two bulk actions:

• Accept all: owners with a payee that matches by email or name are matched in one step.
• Create payees for owners: owed owners with no payee get one created.

Review statements

The review card checks each statement against your work orders and owner charges. Click Review statements. It takes a few minutes. When it's done, the card says how many owners have amounts possibly missing or off. Click Download findings for a CSV with each finding and a link to it. Click Review again to rerun it.

Pay owners

The Pay owners view groups statements by stage:

Filter	What it shows
Needs attention	Statements with a block or a check to look at, such as No payee yet or No bank or check address.
Ready	Approved and ready to send.
In Bill Pay	Sent as a bill.
Paid	Paid.
All	Every statement.

Under each status, a short line says why, for example "No payee yet" or "Payee isn't an owner".

To pay:

1. Fix anything in Needs attention. Click Choose a payee or Change payee on a row to match it.
2. Click Send on one owner, or the Send ready owners to Bill Pay button above the list for every ready owner.
3. Check the memo and bank description in the confirmation.
4. Pick Approvers, and leave Submit for approval on. Turn it off to save the bills as drafts.
5. Click Send to Bill Pay.

A statement that isn't final in the PMS asks once per batch, and the button reads Pay anyway.

The bills then go through your normal approvals. A bill just sent says Waiting for approval.

Remind an approver

Open an owner to see their drawer. While a bill waits, the drawer shows who it's waiting on and for how long. Click Remind to remind them.

Mark paid outside

If an owner was paid another way, open the owner and click Mark paid outside. Click Undo paid outside to reverse it.

Settings

Click Settings on the Owners page. Common settings:

• Statements come from: your PMS or uploads.
• Owner payment source account: the account owner bills are paid from.
• Owner payouts are made from: this account, or another account you admin.
• Statements to pay: Any statement, or Only ones finalized in the PMS.
• Memo: the default memo for owner bills.
• Owner payouts in your books: Summary journal entries, A bill per owner, or Don't send payouts to the books.

Related articles

• Owner payments and recipients
• Approval workflows
• Importing bills from a file