Notifications and alerts

Accountable sends most notifications by text, plus a few emails. Here's each one and how to control it.

Text messages

Notification	Who gets it	Control
Receipt link after a card purchase	The cardholder	Sent automatically for connected cards. Field list in Transaction Links.
Receipt reminder	Cardholders with incomplete expenses	Auto Reminder in Settings > Account > Transaction Links, or Click to send reminder on a transaction.
Approval decision	The cardholder, when an expense is approved or rejected	On when expense approvals are on. Includes the rejection reason if given.
Low stock digest	Admins with a phone number, weekly	Set a Reorder point on items you want alerts for.
Inventory link	A teammate you choose	Sent when you use Text a teammate in Inventory.
Low balance alert	Users you designate, daily	Contact support to set or change the threshold.
Large charge alert	Users you designate	Sent when a card charge is above a limit you choose. Contact support to set it up.

Texts go to the mobile number on the user's profile. If a user has no phone but has an email, receipt links go by email instead.

Notification hours

Each user can choose when they receive texts. In Settings > Profile, edit Notification Hours and set a start and end time. Text notifications are only sent within these hours, if set.

Emails

Email	Who gets it
Team invitation	New users
@mention in a transaction comment	The person tagged
Recipient onboarding invitation and reminders	Vendors and owners you invite. Reminders are controlled by Automatic Recipient Reminders.
Print-ready check link	The email set in Print Your Own Checks
Bill sync failure	The person who created or submitted the bill
Export download links	The person who requested a bill export or attachment ZIP

Checking your balance by text

If you receive low balance alerts, you can reply "Balance" to get your current account balance.

Turning texts off

To stop texts for someone who no longer needs them, clear their phone number with Clear Phone, or disable them if they've left. See Managing users.

Tip: Set Notification Hours for office staff who have phones on the team list but don't want texts at night.